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Customer Complaints Procedure:
We try to mitigate a complaint from the outset by reducing our exposure to risk. We do not offer advice on products or services and as agents provide relevant information that has been authorised by the said developer or investment company directly. We have a pop-up warning before entering the website and a notice that the products and/or Wise Investment Properties Limited are not regulated by the Financial Conduct Authority or covered by the Financial Services Compensation Scheme, or the Financial Ombudsman Service. Wise Investment Properties Limited does not provide financial advice. We ask all customers to sign a disclaimer before investing in all products and services provided via ourselves. This by no means implies that you are not entitled to recourse as from time to time things could go wrong and should you feel the necessity to complain you are more than entitled to do so.
We would treat this matter in the strictest confidence and own the complaint until its resolution. You can escalate the complaint to the highest level by emailing the owner of the company directly firstname.lastname@example.org otherwise we politely request that you follow the procedure below.
Allow us the chance to sort it out first.
Send an email to the administration manager marked Private & Confidential Complaint. email@example.com
You will have an acknowledgement within 3 working days.
We will then respond to you again within 15 working days of the complaint with a formal written outcome of our investigation. On receipt we will request that you have accepted our solution and that it has been carried out to your total satisfaction.
The complaint maybe advisable however to take up with the developer or investment company directly and not ourselves the appointed agent but we will inform you if we believe this to be the case and provide you with their necessary details and on acceptance forward your complaint directly to them.
If we can be of any further assistance use our contact us box below.
Download copies of the Consumer Guides and Codes of Practice.